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Managing Risk - Australian Home Owners Warranty  E-mail
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Monday, 18 August 2008 14:21

WANT TO RENOVATE OR BUILD IN AUSTRALIA?

HOW WELL ARE YOU COVERED IF YOUR BUILDER DOES NOT PERFORM?

MANAGING RISK – AUSTRALIAN HOME OWNERS WARRANTY INSURANCE

 

Best practice in the Australian Building and Construction Industry - A State of Origin, head to head comparison of the NSW Suncorp-Vero/HIA consumer protection scheme compared to Queensland’s BSA scheme

 

Prepared by Builders Collective Australia

http://www.builderscollective.org.au

 

NSW Scheme

QBSA Scheme

 

New South Wales scheme overseen by

Office of Fair Trading and operated privately by Suncorp/Vero Insurance Company

 

 

Queensland scheme operated by the Queensland Government through the

Building Services Authority

 

Last Resort Policy

Maximum payout out $300,000 but limited to 20% of the original contract value for non – completion

 

Comments sourced from the OFT web site at: http://www.fairtrading.nsw.gov.au/ 

 

 

First Resort Policy

Maximum Pay out $400,000 No limits! and includes the effects of subsidence or settlement

 

Comments sourced from the BSA website at: http://www.bsa.qld.gov.au/Home/Default.htm

 

Comment: Only applicable if the builder dies or goes bankrupt and triggered only after all civil legal proceedings have been exhausted.

 

 

Comment:

REVENUE and CLAIMS

Policy cost, house value $200k:  $3,209

Policies written:                        40,000

Revenue:                                 $45,000

Claims accepted ratio                       7%

Premium-to-claim ratio:                   7%

Average time problem rectified:4 years

 

Policy cost, house value $200k: $1,580

Policies written:                      93,166

Revenue:                               $50,074

Claims accepted ratio:                 98%

Premium-to-claim ratio            85% ??

Average time problem rectified:6 mth

 

Economic Performance
(Housing starts 2001-04)

Increase 9.4%

Increase 45%

MINISTER RESPONSIBLE

 

NSW Fair Trading

The Hon. Linda Jean Burney

 

 

QLD Housing Minister Hon. Robert Schwarten

OTHER COUNTIES and STATES

VIC, SA, WA, NT

 

Tas (Voluntary)
Last Resort Dropped 2008

WHEN THINGS GO BAD - A HEAD TO HEAD COMPARISON

“Beechwood Home Collapse”
13th May 2008

“Real Property Constructions (RPC) Collapse”
8th Feb 2008

GOOGLE METER (“RPC/Beechwood builder collapse” of search results @ 17th August 2008)

1450

237

TIMELINE

Beechwood Homes

Day 0 - 13th May 2008

 

Impact - 300 un-completed homes and 400 deposits paid

 

 

Real Property Constructions

Day 0 - 8th Feb 2008

 

Impact – 233 un-completed homes and 87 deposits paid

 

Day 1 – (14th May)

 

Minister Burney urged clients of

Beechwood not to panic following the news the company had gone into voluntary administration.

 

Ms Burney said the administrator will know in 2 or 3 weeks time if they can find another builder to complete projects or return deposits.

 

If they can’t then home owners will be able to lodge a home warranty insurance claim.

 

Day 1 – (9th Feb)

 

The BSA opened across the weekend with 26 staff to contact affected consumers and advise them BSA administers an insurance fund (called the “Queensland Home Warranty Scheme”) which provides a benefit for specified losses associated with a contractor’s failure to complete a contract.

If work has commenced, the insurance benefit is, (subject to the terms and conditions of the policy), equal to the cost to complete the works, less any moneys you are still holding under your contract.

If work has not commenced, the insurance benefit is limited to, (subject to the terms and conditions of the policy), a refund of deposit paid.

 

 

(Day 2) 15th May

 

Vero has recognised the company as insolvent following the appointment of a receiver.

Vero regards this as the trigger for consumers to lodge claims for home warranty insurance a claim under the Home building Act.

 

Note: This is a unique precedent and hundreds of other claimants over the years ask why this has not been applied to them? 

 

 

 

(Day 3) 16th May.

 

Minister Burney calls for calm

“It is important that anyone with a contract with Beechwood Homes does not cancel it.

 

 

 

(Day 10) 23rd May.

 

“Progress is being made to find a buyer to take over the Beechwood contracts.

“In the event that Beechwood is not sold, the home warranty insurer Vero has indicated that it is ready to get on with the job of having the homes completed”. 

 

 

 

(Day 11) 24th May

 

Beechwood home buyers told not to pay progress payments 

Ms Burney criticised the receiver for issuing progress payment bills to home owners……

Pay up or else, victims told

Consumer meeting Anguish hits home …….

No one to call when roof falls in

The controversy over "worthless" mandatory home building warranty insurance rages…..

NSW govt's Beechwood handling under fire

Insurance threat driving builders away

Bills stop for builder's victims

 

 

 

(Day 13) 26th May.

 

Ms Burney said that Vero has sent claim forms to all Beechwood Homes policy holders last week.

“My office has been in contact with Vero about having these claims processed as quickly as possible,” Ms Burney said.

 

 

 

(Day 18) 31st May

 

Beechwood bell tolls for everyone

One South Coast concreter and a plumber are owed $500,000 each……….

Questions over $200000 claim paid to Coonan

 

 

 

(Day 20) 2nd June

 

I know that the families who have suffered from the collapse of Beechwood are experiencing awful stress,” Ms Burney said.

“I want to reassure people that rectifying the situation will take a bit more time but it will get sorted.” 

 

 

 

(Day 21) 3rd June

 

Beechwood victims told to wait

VICTIMS of the collapsed building company Beechwood Homes face a further three- to four-week delay in the resumption of construction of their homes because ...

 

Buyers line up for Beechwood

 

 

 

(Day 27) 9th June

 

Senate attacks housing's 'junk insurance' scheme

With the HIA’s Ron Silberberg dismissing the inquiry as a "kangaroo court".

Rebuff for Senate on building insurance

 

 

 

(Day 28) 10th June

 

Hundreds more may be hit by collapse

Being those 580 that were having plans done at a cost of between $2,500 & $5,000 by Beechwood but without a contract or warranty in place so no insurance applies

 

 

 

(Day 29) 11th June

 

Choice urges states to overhaul home warranty insurance

 

 

 

(Day 35) 16th June

 

Insurance a poor deal for home builders
While the accepted premium-to-claim ratio for most consumer protection insurance is between 65 and 80 per cent, under the home-building warranty insurance scheme it is only 7%

 

 

 

(Day 38) 19th June

 

Receiver rejects call to release home plan

VICTIMS of the Beechwood Homes collapse seeking to cut their losses and start from scratch have been told by the company's receiver they do not own the house plans they have paid for.

 

 

 

 

 

(Day 54) 6th July 2008

 

Beechwood sale still up in the air

UP TO 1000 families and builders remain uncertain about the future of collapsed builder Beechwood Homes.

 

 

 

(Day 60) 12th July 2008

 

Beechwood homes victims get ray of hope
Sydney Morning Herald
HOME OWNERS and creditors connected to the collapsed housing company Beechwood Homes were given a flash of hope yesterday with an administrator's report ...

 

 

 

(Day 69) 21st July 2008

 

Beechwood sale deadline not today: Govt
ABC Online - Australia
The New South Wales Government has rejected reports collapsed building company Beechwood Homes will be liquidated if it is not sold by close of business ...

 

 

 

(Day 76) 28th July 2008

 

Beechwood Homes site reopens for business
Sydney Morning Herald
Beechwood Homes's site at HomeWorld in Kellyville was reopened for business yesterday..

 

 

 

(Day 77) 29th July 2008

 

BEECHWOOD Homes, the collapsed NSW home-builder, has been sold to a family-owned business, Cavasinni Constructions.

Beechwood receivers Deloitte today said the business had been sold for an undisclosed amount with all assets, including existing land, buildings, contracts and copyright.
It will be sold as a going concern to Resibuildco, which will be funded by Cavasinni Constructions and the Cavasinni family.
The business will continue to trade as Beechwood.

 

 

 

(Day 78) 30th July 2008   

 

Beechwood homes in new hands... Cavasinni Constructions has bought the assets of the collapsed project-home building company Beechwood.

 

 

 

 

(Day 87) 6th May

 

About 70% of clients affected by the failure of Sunshine Coast-based Real Property Constructions have had their homes completed or deposits refunded.

 

Mr Schwarten said all 207 complaints received by the Building Services Authority about RPC had been assessed and 140 finalised. “There are 35 jobs currently out to tender and another 13 have been sent to quoting builders,” he said

 

“Homeowners affected by RPC’s collapse just three months ago, the BSA has done a great job in finalising about 70% of people’s claims.”

 

Mr Schwarten said the value of claims under the warranty insurance scheme to date was $1.9 million.

http://www.thedaily.com.au/news/2008/may/06/relief-clients-rpc/ 

 

 

 

(Day 94) 15th August 2008   

 

Beechwood contractors attack receiver's secrecy

 

The creditors of Beechwood will get nothing from this failure of $74.6 million, and they have every right to know what this entity was sold for as does the Senate Inquiry who is inquiring into Australia's Mandatory Last Resort Home Warranty Insurance Scheme as this sale is replacing the very warranty scheme the Senate is inquiring into.

 

 

Comment

Now that Beechwood has been sold it would appear the warranty insurance scheme will not apply in this instance and the homes will be finished under the existing contracts. If this is the case that may be a great scenario for the consumers if their homes are finished for the original contracted price, however that outcome remains to be seen as contracts are yet to be assigned and works are yet to start, and we certainly have no idea when they will be finished as some of the HIH collapse consumers are still waiting after 7 years.

The QBSA failure on the 8th Feb 2008 saw the instant implementation of their first resort warranty scheme and after only 12 weeks saw 70% of consumer claims satisfied. This is the scheme we have been advocating since the HIH collapse that the building community is still paying for.

The insurance industry could not even take responsibility for their own failure!

In an industry big enough that we measure the fiscal health on the nation on we are being made look as though we are all a bunch of rat bags, incapable of managing our industry and providing basic consumer protection in a timely manner such as the holistic Qld scheme

 

Both NSW and Victoria jointly introduced this BWI scheme back in 2002 and appear to have an obsession to maintain the status quo in the face of overwhelming evidence of its failure to provide anything like appropriate consumer protection let alone anything that resembles reasonable industry management so it would appear there can only be one conclusion and that is that possibly others are benefiting from its being, and this is why the Senate inquiry must compel Vero and HIA to appear before a public hearing

 

The responsible NSW Minister is the Hon. Linda Jean Burney who has stated on numerous occasions that NSW has an effective consumer protection framework which delivers protection for consumers who are faced with the collapse of their builder’s company.

 

Thank you Minister, but where is that effective warranty insurance protection?

 

The Current Senate inquiry should represent both the consumers and builders of this nation in this most serious of matters that has seen suicide, financial failures, and family breakdowns suffered by thousands of Australians, and yet the major supporters of the current arrangements number only 2 from the big end of town being Vero Insurance and the Housing Industry Association and they have refused to appear before the Senate inquiry with the latter referring to the process as a kangaroo court.

 

This vexed and controversial issue has seen over 30 inquires and reviews in the past 10 years plus the Productivity Commission inquiry handed down recently that described this warranty as a running sore and now we have the Senate Inquiry that as yet has not compelled the two pivotal players to appear before the committee at a public hearing.

 

The Builders Collective of Australia (BCA) is the amalgamation of all the various groups around the nation that formed in 2002 to fight the introduction of the Last Resort scheme  and consisted of the NSW Be-Fair builders group, the Builders Collective, Home Warranty Action Group (HWAG) from the Illawarra region, the Central West Home Builders Scheme (CWHBS) from Orange, and The Housing Indemnity Action Group (HIAG) together with the Builders (WA) mutual Fund Limited (BMFL) both from Perth which had preliminary approval from the WA Government for this proposed Mutual at this link www.buildersmutual.com.au that was successfully scuttled by the Housing Industry association in favour of the Last Resort scheme we have today.

 

Consumers have now joined forces with the BCA to present a united front that will ensure reform of the consumer protection and industry management of the Australian Building Industry.

 

The Builders Collective of Australia

Working for a better Building Industry

http://www.builderscollective.org.au

0414 699 905

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Last Updated ( Monday, 18 August 2008 18:50 )